Vila Vicência

Let’s start by saying… I don’t know how this hotel has that many good reviews. I wonder in what rooms they were staying. Let’s start by naming some positive things before I go further. The location is nice, lots of nice restaurants and shops nearby. Easy to get around. The garden of the hotel is also gorgeous! Very well kept, beautiful nature. Lovely to see the little lizards crawling around our balcony. The breakfast was okay, nothing special but enough to fill our stomach. Now let’s dig deeper. When we arrived, we got room number 1. It was late at night so we were happy to finally check in. But oh, we were disappointed. A room full of dirt, pillows with weird spots everywhere. And a bathroom full of mold. We weren’t pleased obviously, as a young couple, we were a bit afraid to complain. But we gathered our courage and told the reception. The guy told us to just “tell the co worker in the morning, she will fix it”. So we stayed… the next morning we went to the reception and asked the lady. She kindly brought us to a new room. Which was very nice! The room was a bit better but not really. Mold on the chairs, in the bathroom, the closet. Also, the balcony doors just didn’t close! Everyone could just step into our rooms (we were on the main floor) Just overall NOT okay. We still are a bit upset, madeira is a beautiful island and worth every cent. But this hotel is just not it.

the hotel is a small Oasis in the middel of the city. The pool area is really good and the rooms are comfortable. The hotel has a small bar, where you can order drinks for the pool. (I think service is until 23). We had breakfast included and it was ok. Everything essential was there. Going to Funchal from the hotel is also no problem. Around 2km, with no significant hills.